There might be several reasons why you are unable to renew or borrow items and they mainly revolve around unresolved issues on your Library account such as, overdue books, accrued charges over the £10 limit, or reaching an item’s loan or renewal limit. The staff at the Help & Information desk are more than happy to talk you through these issues and work with you to resolve them.
For the Library’s phone number and for general contact information see here: www.dur.ac.uk/library/contacts/
