Answered By: Victoria Hedley
Last Updated: Sep 23, 2021     Views: 9

If you are unable to open a British Library document on a shared computer, a previous user might have stored their British Library On Demand password and locked you out.

To clear previously stored information in Adobe Reader: go to Edit>Preferences>Security and click and confirm the 'Clear remembered account' option, then try opening the document again.

 

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