Answered By: Victoria Hedley
Last Updated: Sep 23, 2021     Views: 1

Some browsers (like Google Chrome) use their own viewer so you need to disable them or paste the document web address into another web browser such as Internet Explorer or Firefox. Internet Explorer is the recommended browser to use as the "save" option is sometimes unavailable in other browsers.

  • Disabling the Google Chrome viewer: type 'chrome://plugins' into the address bar, scroll down to 'Chrome PDF viewer' and click 'disable'.
  • Apple users might prefer to use Safari rather than Google Chrome as their browser for mobile devices, but other browsers may work.
  • Microsoft Edge browser (used by Windows 10) will not give you the option to open the document in Adobe Reader: save the document instead. When you open the saved document you will be offered a range of tools to use to view the document: select Adobe Reader at this point and your DRM Lite document should open into Adobe Reader.

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